1. Account Registration

Riders must provide accurate and complete information when creating an account. Account details must be kept up to date, and login credentials must remain confidential. Each account is intended for individual use and must not be shared with another person.

2. Delivery Requests

Riders may receive delivery requests based on their availability, location, vehicle type, and delivery requirements. Accepting a request means agreeing to complete the assigned delivery according to the instructions provided in the app.

3. Delivery Responsibilities

Riders are responsible for collecting orders from the designated pickup location and delivering them to the specified destination. Orders should be handled carefully and delivered within the estimated timeframe whenever reasonably possible. Any delays, delivery issues, or incorrect order details should be reported through the app.

4. Vehicle Requirements

Riders must use a suitable vehicle that matches the registered vehicle details and the requirements of the assigned delivery. Vehicles must be maintained in safe working condition and comply with applicable local laws and regulations.

5. Earnings and Payments

Delivery earnings, applicable fees, incentives, and payment details may be displayed in the app. Payment calculations are based on the platform's applicable policies. Riders are responsible for reviewing their earnings records and reporting any discrepancies through the available support channels.

6. Rider Conduct

Riders are expected to behave professionally and respectfully when interacting with customers, restaurant staff, and other platform users. Fraudulent activity, harassment, misuse of customer information, and deliberate delivery violations are prohibited.

7. Location and Notifications

The app may use location information to provide nearby delivery requests, support route navigation, and update delivery status. Riders may also receive notifications about new requests, order updates, account status, and platform announcements.

8. Account Suspension or Termination

MYENDA FOOD may restrict, suspend, or terminate access to the platform in cases of suspected fraud, repeated policy violations, unsafe conduct, or misuse of the app, subject to applicable policies and laws.

9. Changes to These Terms

MYENDA FOOD may update these Terms & Conditions from time to time. Updated terms will be made available through the app or other appropriate communication channels. Continued use of the platform after changes take effect constitutes acceptance of the updated terms where permitted by law.

10. Contact and Support

For questions, account concerns, or assistance with delivery-related issues, riders can contact the MYENDA FOOD support team through the contact options provided in the app.

By using the MYENDA FOOD Rider App, riders acknowledge that they have read and understood these Terms & Conditions.